UniFi Protect is Ubiquiti's security platform for residential and commercial applications. Designing this platform presents the unique challenge of bridging the gap between diverse commercial and residential use cases. I worked on reducing perceived latency and creating a platform for new hardware, including the Doorbell Pro, G4 Pro, and G4 PTZ cameras. These cameras offered advanced interactions such as camera control, sound design, and computer vision features for recognizing people, pets, and packages.
Improve system usability, add hardware features
Tech, Networking, Security
Our research involved a thorough competitive analysis of commercial and residential security apps, testing factors like latency and setup time. We set up a usability lab with competitors' devices, using a structured framework to assess and improve UniFi Protect's quality. We built a lab with all our competitors hardware and compared things like setup time, time to adoption, as well as more subtle things such as; sound chimes, unboxing, and more qualitative values.
PTZ CONTROLS
Ubiquiti's newest high-performance camera features a durable steel frame, 22x zoom capability, and full pan-tilt control via the user-operated Protect mobile or web app. Our competitive analysis included an in-depth review of various drone control systems.
SMART DETECTIONS
To streamline the camera feed analysis, we've introduced a machine learning system that identifies and recognizes people, vehicles, and objects. This simplifies the user's task of parsing the feed to quickly identify individuals.
IMPROVED ALERTS
Analysis of our analytics platform data showed users often disabled or ignored alerts due to feeling overwhelmed by excessive notifications on events and hardware changes. To tackle this, we revamped alerts, providing extensive customization options and cross-platform compatibility.
UPDATED TIMELAPSE
Our security deployments offer weeks of video storage for 20+ cameras. The user-friendly interface provides ultimate control over camera selection and features a timelapse function for easy navigation and event highlighting.
Protect security deployments allow users to store up to weeks of high quality video footage for 20+ cameras, so it was essential to create a user experience that allowed users the ultimate control in selecting their cameras, and using the timelapse feature to scrub back in time, highlighting specific events and moments for easy navigation and control.
I directed playful hero images for UniFi Talk, filling gaps left by hardware visuals. This minimalist approach broadens the brand's style and simplifies hardware representation for future-proofing. Fans of The Office might notice some familiar characters in our user management.
Our research involved a thorough competitive analysis of commercial and residential security apps, testing factors like latency and setup time. We set up a usability lab with competitors' devices, using a structured framework to assess and improve UniFi Protect's quality.
We adopted Objectives and Key Results (OKRs) to gauge product success. Each sprint, we set ambitious goals, concentrating on reducing camera response time latency and testing the accuracy of our computer vision platform for people recognition. The Protect platform has significantly expanded its features and streamlined the core system.
